Shared Mailbox Not Showing in Outlook – All in One Tech Guide
Are you having difficulties with the shared mailbox not showing in Outlook because every time you want to view your emails? If this is the situation, then now is the time to solution to solve the error. Users can resolve Shared mailbox folders not showing up in outlook 2016. Do you want to learn how? Stay on this blog.
Most of the users are granted permission by the admin to read and send emails from the shared mailboxes depending on permissions. Users with permissions can work in a synchronized way by using shared mailboxes, which can also be said to be centralized services.
There are some users who transfer from Office 365 to the desktop application MS Outlook simply but are facing the problem of shared mailbox office 365 not showing in Outlook.
In the upcoming section, users will find solutions that can assist in resolving this issue.
Also read this:- Move the office 365 mailbox to another account
How to Fix Office 365 Shared Mailbox Not Working in Outlook 2016
Transferring to the methods to resolve the error and being capable to access the mailbox.
There are three solutions to get over the error. Two of these are manual and one is the expert-suggested solution. Let’s find these out:-
Resolve Shared Mailbox Office 365 Not Showing in Outlook Error by Adding Additional Mailbox
At any time a user configures his/her account to MS Outlook, the shared mailboxes generally come up mechanically. If a user can see the shared mailbox on an online web but not in Outlook, there might be a server-level issue.
Or else, users would have seen the error the folder users selected is not obtainable. Users can solve this error by executing the following process:
- Open the MS Outlook application and hit on the file tab
- From there go to the account settings option and select the account settings option
- Select the account users to have in Office 365 and hit on the change button
- Now, select the move settings button from the change account Window
- Then, go to the advanced tab & press the add button from there
- Fill in the address or the name of the shared mailbox and click OK
- If users have permission, the shared mailbox will appear on the left panel in MS Outlook
If these steps are not workable for you then you can move on next segment.
Troubleshoot the Configurations to Resolve Office 365 Shared Mailbox Not Showing in Outlook Desktop
If there is a problem with the synchronization of the shared mailboxes with Outlook, you can try to disconnect the mailbox and reconnect it by following these steps:
- Close your Outlook application completely and hit on the Start button.
- Go to the Control Panel and choose the Mail option.
- Now, from the pop-up window, choose the Email Accounts option.
- Choose your Office 365 account and click on the Change button.
- Now, select the More Settings button from the Change Account Window.
- Hit on the advanced tab and select the Remove option from there, click on OK.
- Follow the steps from method 1 to rejoin the shared mailbox.
In case of users still cannot resolve the shared mailbox Office 365 not showing in Outlook error, then follow the steps below to troubleshoot Outlook manually.
- Go to the File tab and choose the Options button.
- Now select the advanced tab option and mark enable troubleshooting logging option.
- Click on OK and restart your MS Outlook application, and select the temporary folder option. Preview the recent log file and look for the causes that might be causing the error.
If the above-mentioned solutions are not workable for you then go to the next segment which is an automated solution.
Move Shared Mailbox Folders Not Showing Up in Outlook 2016 to Fix the Error
This method to solve the Office 365 shared mailbox not showing in Outlook error is recommended by the experts to give users the best experience at executing this task.
Go for the FreeSoftvare Office 365 export tool to move the shared mailbox from your Office 365 account. This tool will extract the data from shared mailboxes and assist users to save it in PST file format locally on their PC.
Final Verdict
There are causes like shared mailboxes not being configured while transferring to Outlook. Or, the error shows the operation failed or cannot display the folder, which could be why the shared mailbox not showing in Outlook error is faced.
Users can try about described methods to resolve this issue. But manual methods have some drawbacks. In case the manual methods do not work. Then users can try third-party applications. This utility will instantly assist your to move the data instantly without any hassle.
